Frequently Asked Questions

Still have questions? We’re here to help — reach out anytime at contact@antoniovirelli.com.
Who runs Antonio Virelli, and where are you based?

Antonio Virelli is owned and operated by Glizm Ecommerce Limited, a private company registered in Hong Kong (Business Registration No. 77123253), at 67 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong. We sell online only and do not have a physical shop. We are not an Italian company; the Italian-sounding names describe our style, not where we or our products come from.
Where are your products made, and where do orders ship from?

Our products are made by third-party manufacturers. We do not own a factory. Orders are packed and shipped by our fulfilment partners in mainland China, using the carriers YunExpress and 4PX. Returns also go back to our return centre in mainland China. Because parcels ship internationally, your country may charge customs duties or import taxes.
When will my order arrive?

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). During peak seasons and promotions, processing can take 3–5 business days.

After your order ships, estimated delivery times are:

  • United States: 7–15 business days
  • European Union: 7–17 business days
  • United Kingdom: 7–15 business days
  • Canada: 8–18 business days
  • Australia & New Zealand: 8–18 business days
  • Middle East (UAE, KSA): 9–21 business days
  • Latin America: 11–28 business days
  • Brazil: 13–33 business days
  • Rest of World: 11–28 business days

These are estimates. Customs checks, weather or carrier delays can add time. Full details are in our Shipping Policy.
Which countries do you ship to?

We offer worldwide shipping to most regions, including:

United States, Canada, United Kingdom, European Union, Australia, New Zealand, Middle East, and parts of Latin America and Asia.

If your country is not listed at checkout, please contact us before placing an order.
How much does shipping cost?

Standard tracked shipping is a flat $4.99 USD per order. Orders of $100 USD or more ship free. The exact shipping cost is always shown at checkout before you pay.
Which shipping carriers do you use?

We ship with the international carriers YunExpress and 4PX. When your parcel reaches your country, final delivery is made by your local postal service or courier, such as USPS (United States), Royal Mail (United Kingdom), Canada Post or Australia Post. Every order ships with a tracking number.
How do I track my order?

When your order ships, we email you a tracking number and link. To track it:

  1. Open the Track My Order page (linked in the header and footer).
  2. Enter your order number and email address, or your tracking number.
  3. Press Track to see the latest status.

Please allow up to 72 hours after the shipping email for the first tracking update to appear, because some carriers scan parcels only at major hubs. No tracking email? Check your spam folder, then write to us at contact@antoniovirelli.com.
What payment methods do you accept?

We support secure checkout with major cards such as Visa, Mastercard, and American Express, along with Shop Pay, Apple Pay, and Google Pay where available.
Is my payment information secure?

Yes. Our checkout is powered by Shopify and protected by SSL/TLS encryption (the padlock in your browser address bar). Your card details are encrypted the moment you enter them and are processed by PCI DSS-compliant payment providers. We never see or store your full card number.
Can I change or cancel my order?

You can cancel your order within 12 hours of placing it. Changes (such as size, colour or address) are possible only before the order enters fulfilment. Email contact@antoniovirelli.com as soon as possible with your order number. Once an order has shipped, it cannot be changed or cancelled; you can request a return after delivery instead.
What if I ordered the wrong size?

We do not offer direct exchanges. If the size is not right, request a return within 14 days of delivery (item unused, in its original packaging). Once your return is approved and received, we refund you, and you can place a new order for the size you need. Please check the size guide on each product page before ordering.
What if my item arrives damaged, faulty or wrong?

Contact us within 48 hours of delivery at contact@antoniovirelli.com with your order number, photos or a video of the issue, and a photo of the packaging. Once verified, we send a replacement or a refund. For verified damaged, faulty or incorrect items, we cover the return shipping.
How does the return process work?
  1. Email contact@antoniovirelli.com within 14 days of delivery with your order number and the reason for the return.
  2. Wait for our approval and return instructions. Please do not send items back without approval.
  3. Ship the item, unused and in its original packaging, to the address we give you. Returns go to our Return Center in Mainland China.
  4. We inspect the item and confirm your refund by email.

Return shipping is paid by the customer (usually about $25 USD, depending on country and weight), except for damaged, faulty or incorrect items. Gift cards, Final Sale items, and used or damaged items cannot be returned. See our Refund Policy.
How long does a refund take?

After your return is received, inspected and approved, we issue the refund to your original payment method within 7 business days. Your bank or card provider may need another 3–10 business days to show it. Original shipping fees are not refundable.
Will I pay customs duties or import taxes?

International orders may be charged customs duties, taxes or import fees by your country. These charges are not included in our prices or shipping fees and are paid by the customer. We cannot speed up customs clearance.
Is sales tax applied to my order?

Where required by law, state sales tax is calculated automatically at checkout using your shipping address.
My tracking says delivered, but I have no parcel. What now?

Please wait 24 hours, because carriers sometimes scan parcels early. Check with neighbours, your building reception and your mailbox. If you still cannot find it, email contact@antoniovirelli.com with your order number and we will open an investigation with the carrier.
How can I contact you?

Antonio Virelli is operated by Glizm Ecommerce Limited.

Email: contact@antoniovirelli.com
Phone: +852 2389 8175
Address: 67 Mody Road, Tsim Sha Tsui East, Kowloon, Hong Kong
Support hours: Monday – Friday, 8:00 AM – 6:00 PM (Hong Kong time, UTC+08:00)

We reply within 24–48 hours on business days. You can also use the form on our Contact page.